1 hour ticket response
Our team of support engineers is specialized in supplying fast answers to each of your queries. We will examine your ticket immediately after it’s been submitted and will get back to you with a solution to the problem within maximum sixty minutes after the helpdesk ticket submission. Actually, our average customer support ticket response time is 20 minutes.
A Top–Class Client Care Service
Our support staff representatives have huge experience in the Linux shared services business and are qualified enough to provide a prompt solution to your problem. If, however, the matter at hand is not within the competence of a support technician, the customer support ticket will be forwarded to a programmer or admin for additional assistance.
An Easy–to–Navigate Help Section
Integrated into the Online Control Panel is an easy–to–navigate Help section, which includes a variety of information sources. You can browse through a frequently updated knowledge base featuring web hosting account management articles and web site administration articles, check out our step–by–step video tutorials or have a peek at the F.A.Q. archive.
