Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We provide a 1–hour response warranty for every trouble ticket or email that you send to the client support staff. We’ll quickly answer all general questions and forward the matter to our server admins if any further assistance is required. If you take advantage of the Admin Services package, we will execute any of the included services at a time that has been discussed with you in advance.

  • Top quality support service

  • A Premium–Quality Help Desk Support Service

  • Should you need any assistance working with our Online Control Panel or with any of the applications that we have installed on the server for you, do not hesitate to get in touch with our tech support staff at any moment through the ticketing system. In addition, if you require assistance managing your dedicated server, you can make use of our Admin Services package, which includes Operating System updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and rebooting services, backup disk storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Each Linux dedicated hosting server is equipped with our charge–free Online Control Panel, which sports a fully detailed knowledgebase plus a set of educational video tutorials. Whenever you need assistance with the Online Control Panel, just click on the Help or Videos buttons in the top right corner.