The accessibility to the customer and technical support that a shared hosting company provides will tell you a lot about the services that they provide too. In the event that you are allowed to use just email messages and / or tickets, you have most likely discovered a reseller not the website hosting supplier. When this is the case, you will probably have to wait for several days so as to have an issue resolved as the reseller may not be checking their communication regularly or they may have to contact the true website hosting company for extra assistance. If the provider offers you several means of communication with fast response time that are available at any moment, they are almost certainly the top provider, not just a reseller. Therefore you'll receive timely assistance and high quality support since they'll have direct access to the servers where your account will be created. Regardless of the issue - technical or sales, it is generally much better to contact your hosting company directly through your preferred method of communication.

24/7 Customer Support in Shared Hosting

We provide you with 24/7 billing, customer and technical support for our Linux shared services. Even if you are not our client yet and you have some questions, we will help you without delay and supply you with the needed info, in order to give you the choice to make the very best decision when you buy your new website hosting account. We're available at any time, including weekends and holidays, and we provide various options for communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we have multiple telephone numbers all over the world, thus you can call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for days to get assistance for some task or issue, regardless of its difficulty.