If you ever face a problem with your website and are incapable of solving it, ask the web hosting company’s customer service staff to help you bring the website back online. A timely solution would be the best scenario, but many companies respond within 24 hours or even more, particularly if you are working with a reseller. Even if your problem can be solved swiftly, your site may not function correctly or it may not be accessible at all for an extended interval, so you may lose potential clients because it is pretty unlikely that anyone would be happy to return to a website that is faulty. This is why, you need to make sure not only that you can touch base with your web hosting company, but also that they can answer and help you in a timely manner. If a script update doesn’t go smoothly or if you erase something by chance, for instance, the website must be restored swiftly so as to prevent long downtime.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to receive a reply to a tech support ticket or an email. Irrespective of when you get in touch with us, we will reply to you within less than an hour with any technical and pre-sales queries that you may have. In reality, our actual reaction time rarely surpasses twenty to thirty minutes. Since we are on duty 24x7, you’ll always receive assistance in a timely manner and we know just how crucial that is in the electronic age. Soon after you contact us, we’ll respond to your enquiries. In case you experience any technical challenge, we’ll solve it instead of you, or we will give you all the necessary information in case there is something that you have to do on your end.