A live chat is one of the many channels of communication offered by some web hosting companies as part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or tech support. This method of contact is quicker in comparison to a support ticket and it makes it less likely to misunderstand or misspell a word compared to a phone call with an agent. Furthermore, when the problem that you experience requires some time to be investigated and resolved, you are able to do something else in the meantime instead of just waiting, like you'd have to do if you call. Also, you can use a live chat assistance service for free as long as you have Internet accessibility even when your web hosting provider is based in a different country and they don't have a local phone number you can call.

Live Chat Support in Shared Hosting

As we believe that a great number of issues are quickly resolved if you chat with a live person, we provide a live chat service for all of our potential and current customers. The chat is online every day and our customer care representatives can assist you with a number of questions and troubles. In case you aren't our customer yet, you're able to learn more about our shared hosting packages and the web hosting environment in general so that you can be certain that your web sites will function efficiently on our servers. If you already have an account and you have some questions or you encounter any kind of issues with some of our services, you will be able to join us on the live chat and we will supply you with the required info or help you troubleshoot the issue. You will need to open a support ticket for specific issues that require more time or the help of a sysadmin, still for a variety of standard problems you'll receive help right away.