A ticketing system is the most popular channel of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the best way to resolve a problem that takes some time to investigate or that has to be forwarded to a sysadmin. Thus, all responses provided by either party will be stored in the same place in case somebody else needs to work on the given problem and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you’ll have to sign in and out of at least two accounts to complete some operation or to get in touch with the company’s client support staff. In case you would like to administer a couple of domains and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. Moreover, it can take substantial time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

Our Linux shared services include an integrated support ticket system, which is part of our custom-built Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in the very same location – payments, files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different admin interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with several clicks without ever logging out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of informative articles, which will provide you with additional info and which may help you solve any particular issue even before you actually send a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or an official holiday.